|
North Carolina's Nantahala River Information Camping
and Cabins |
We appreciate our guests sending us comments
and telling us what they thought about their experience with us. We wanted
to share a few with you! Guided Customers Comments We rafted last week with another company, and our guide
was having all sorts of problems. We were wedged on a rock just before the
rapid called the bump, and we had tried everything, but nothing was working.
The other companies just floated by us, laughing and making comments to
our guide about being stuck. Even one of the same company boats passed by
us. One of your guides stopped, and took at least 15 minutes to get us moving
again. He was so kind and considerate to us, and the guide, and he made
it a learning experience for all of us. He showed us this system called
a Z-Drag, and the boaters knot, while helping us to get free. When I walked
out on the porch this morning, my husband was practicing the boaters knot,
and trying to remember how to do the Z-Drag. Please tell Brenner that he
is the greatest, and we are bringing the kids and their families up next
month, and we want to request him as our guide, and if your other guides
are also like Brenner, I am sure our kids will want guides also. Large Group Customers I have planned many trips for our guests over the last three
years. I had chosen to deal with the largest Company on the river for several
years now, and I had no idea how wrong a person could be for thinking the
biggest was the best. I could see the difference in how our guests were
treated immediately. I just wanted to say "Thank You" for extending
the same Customer Service Excellence to our customers, as we strive to deliver
to them ourselves. Our family reunion was a huge success. When you said our
group was no problem, I had this funny little feeling in my stomach.Some
in my family can be real headaches. My uncle Carl is the worst. He can spoil
things for everyone, and he did not want to go anyway. When your Mom got
through with him, all he could do was smile. I heard him tell his brother,,
"I don't know what that Lady is selling, but I am sure going to buy
some of it". Thanks so much Mom. You are not going to believe this,
but Uncle Carl is already making our plans for next year to come and do
the same with you guys. Please confirm our booking for June 17 for next year, first
trip out. Everyone loved the trip so much, we decided on the way home to
make it a yearly event. . They didn't get any argument from me, that was
the easiest trip I have ever planned. I am sure that our numbers will be
at least the same, so plan on 200 rafters again, and I'll give you an update
when we get our final numbers. This was our third trip with Paddle Inn. Our first was our
Youth group of 87. Our next group was the Youth and Young Adults with 232
people. We are hosting a conference this year, and expecting attendance
of near 600. It will be amazing to watch your company handle this crowd.
I have no doubt in my mind that you will amaze me again. I love to see your
company operate. No one seems to think it is a big deal, and everyone is
so proficient and happy about what they are doing, people just can;'t help
but have a good time. I understand you have a pretty extensive training
program for your workers. I wish I could send a few of mine to you for the
Summer. I know you said not to worry, but Wow,, I wish I had your crew here
to help me during the week before our rafting trip. I know the day that
we come rafting will be the easiest day of the week for me. Love you guys,
and see you next year! I wanted to say thank you for being so easy to work with,
and being so flexible. I did not collect the money from everyone before
the trip. It was storming here when we left, so I had a lot of dropouts.
Had I been dealing with another company, this would have been extremely
embarrasing. We drove in the rain the whole trip, but when we arrived in
the Gorge Area, it was beautiful, and the Sun shined all day. We played
the CD for the Church on Sunday. It was hilarious. Half of the church was
crying, and they never left their seats.. I have a new job now at the church.
They have asked me to be the activities director. I think I am at a bit
of a disadvantage. How am I ever going to be able to top a Nantahala Rafting
trip with Paddle Inn? Thank you so much for your help. I hope you don't
mind, but I will be using your Group Packet information to help me plan
all of my other trips, to keep from making errors like the last. If I had
only read it before I planned this trip. I took the advice of some friends, and brought our employees
out for their yearly appreciation activity. Last year, it took us 6 hours
to get our crew on and off of the river with another company. You guys are
great. That was so smooth, and worked so well. I was very pleased with your
service. It is hard to find activites for large groups like ours. Thank
you so much for the great time We just had to compliment your guides fomally. I think it
was much more fun having guides spread out between the trip, rather than
guides in every boat. Your guides were very respectful of the girls, even
though they solicit other behavior from most river guides. They were fun,
and they were clean cut, and the girls loved them. Not one bad word about
any of the guides. And, that is amazing by itself. Just looking at the guides,
I thought it would be a repeat of other trips with other companies. The
girls had them pegged for "cool" guides. It was almost like traveling
with a different group of girls after the trip. You have a great crew. Keep
it up. "Be Your Own Boss" Rental Customers Comments
Very nice job on the boat designs. I am an old river guide
myself. I guided our boat down the river yesterday. The boats track super
well, and they are very quick to respond. You have a very nice design. It
makes guiding the boats a real pleasure. See you guys in a couple of weeks.
My sister is coming in. for the week, and she loves to raft. White Water Rafting In
North Carolina on the Nantahala River.
|